may only be returned to East Bay Pty Ltd subject to the conditions as follows,
will not be considered unless accompanied by a written “Authorization Form”
from East Bay Pty Ltd.
Bay Pty Ltd shall not accept the return of goods unless such goods are returned
to East Bay Pty Ltd within 7 days of the receipt by the Customer.
returned must be accompanied with a copy of the relevant invoice number.
shall be responsible for all charges and costs incurred in the return of goods
unless East Bay Pty Ltd determines otherwise.
decorated are not eligible for return under any circumstance.
sent as ordered are not returnable under any circumstances unless incorrect
style, incorrectly sized or damaged goods have been received by the Customer.
returned must be in the original condition as sent, items must be in original
packaging and not worn, laundered, soiled, altered, damaged, labelled or
personalized or they will not be accepted for credit.
case where a Credit is applied, the customer agrees to redeem the Credit within
12 months from the return date of the Returns Authorization.
will not include shipping charges or express fees. Exchanges will incur
additional shipping charges.
garments being returned for exchange, credit or refund, will incur a $15 per order re-stacking fee.
fee is to cover the costs involved with providing this service.